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Small Team, Big Support: Service That Sets Us Apart

Small Team, Big Support: Service That Sets Us Apart

11 Jun Small Team, Big Support: Service That Sets Us Apart

Posted at 15:46h in Lane & Associates News by
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Our team has always believed that quality service is more than just a feature of a business. It’s the foundation. In an industry built on trust and timely decisions, how we show up for our partners matters just as much as the coverage we provide.

That’s why when you call our office, you won’t get lost in a voicemail inbox or shuffled to an outsourced call center. You’ll speak directly with an experienced underwriter who’s ready to listen, support and find a solution. And if the first person can’t help, another trusted member of our team will step in — because to us, service means never leaving anyone in need of help.

Our team may be small, but we often outperform others larger than us when it comes to speed, responsiveness and attention to detail. We know our agents by name, not policy numbers, and that personal connection allows us to move faster, serve better and build stronger relationships.

Ultimately, our mission is to protect our partners and deliver unmatched service. We’re not here to decline business, we’re here to find ways to make it work. That’s the Lane & Associates difference.

Karen Bivona is a Lane & Associates underwriter! She underwrites, quotes and services general liability accounts for contractor risks, including our online Artisan Contractor General Liability Program. She has worked with the company for more than 35 years.

Jonathan Whitaker is a Lane & Associates underwriter. One of his favorite parts about his job is the relationships and friendships he's able to extend beyond work. He enjoys golf, traveling, Saints football and spending time with his family.

Marie Hohensee is Lane & Associates Vice President of Commercial Underwriting and assists the commercial underwriters in making sound and profitable decisions in placing business for our customers, as well as underwriting her own book of business. She’s originally from California but has called Louisiana her home for more than 25 years and has been working in insurance for more than 30 years!

Brandy Lane is an Underwriting Assistant at Lane & Associates. Brandy's favorite part of her job is helping the underwriters so we can promptly get things to our agents! Brandy's hobbies include spending time with her friends, trying new restaurants and seeing live music.

Scott Landry is the president of Lane & Associates, an advocate of continuing education and has his CPCU, ASLI, AIS, AU, and AIDA. Scott is active in the insurance community, serving on Commissioner Donelon's Surplus Lines Insurance Advisory Council, The Louisiana Property and Casualty Insurance Commission and the Louisiana Surplus Lines Association. Some of Scott's hobbies include gardening and exercising.

Casey Lane is a Lane & Associates underwriter. His favorite part of his job is building relationships with the agents he serves. When he's not at Lane, Casey enjoys Saint's football, music and watching his four children's sporting events.

Chris Weego is a Lane & Associates underwriter. His favorite thing about working at Lane are his coworkers and the amazing agents he gets to work with. When he's not working, Chris enjoys playing golf, watching his kids play sports and cheering on the Chicago Cubs!

Don Lundy is a Lane & Associates Texas underwriter. Recently, he completed his CPCU designation after 15 years of off-and-on classes. When he's not working, Don enjoys photography, Star Wars, the Atlanta Braves and watching his son bowl.